Location: Ortigas, Pasig City
Salary Range: Php22,000.00 – Php23,000.00
JOB OBJECTIVE: Supervises and oversees the Tele-marketing Unit.
DUTIES AND RESPONSIBILITIES:
· Supervises and oversees the work unit and subordinates to ensure effective completion of their responsibilities.
– Establishes work standards, performance measures, goals and objectives
– Assigns deliverables/tasks to subordinates
– Evaluates work performance, tracks and reviews work progress of subordinates
– Provides direction and guidance
– Coaches, counsels and motivates subordinates
– Recommends personnel action/movement
– Interviews prospective employees for the department and recommends hiring
– Conducts job orientation and technical trainings
– Identifies and recommends training program/seminar for staff development
– Recommends disciplinary actions as needed in concurrence with the Immediate Superior
· Monitors daily production and releases of the unit
· Prepares and sends Daily, Weekly and Monthly Production and Releases Report to the Immediate Superior
· Develops call scripts for Tele-marketers’ use
· Distributes and assigns call leads to subordinates
· Implements the business plans, programs and marketing activities designed by the Marketing Group.
· Monitors the status of renewal accounts from approval up to releasing of loan
· Reviews and checks accounts/documents for credit investigation and approval
· Maintains accurate client and contact data in the database
· Represents the work unit during Management Committee meeting and other internal/external meetings.
· Performs other work-related functions and duties that may be assigned.
JOB SPECIFICATIONS:
- Preferably with degree in Business Management, Sales or Marketing, or other related course.
- With at least two (2) years work-related experience in marketing or sales, one (1) year of which is in a supervisory capacity.
- Should have technical marketing skills, relevant product and industry knowledge.
- Has excellent communication skills (both written and oral), decision making skills, problem solving skills, presentation skills, interpersonal skills and networking skills
- Should be persuasive, goal-oriented, assertive, creative, innovative, adaptable and analytical.
- Has the ability to work under pressure and handle challenging situations.
- Computer-proficient.