JOB OBJECTIVE:
To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu
DUTIES AND RESPONSIBILITIES:
Account Management
• Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
• Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes Data Maintenance
• Update employee records, roles, and system permissions as requested
• Ensure accuracy and consistency across internal platforms Ticket Handling
• Respond to and resolve support tickets related to account access, data corrections, and system issues
• Document actions taken and escalate complex issues when necessary Security & Compliance
• Follow access control policies and ensure proper authorization for account changes
• Maintain confidentiality and integrity of user data Collaboration
• Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels
• Communicate clearly with users regarding ticket status and resolution
JOB SPECIFICATIONS:
- Education bachelor’s degree in information technology, Computer Science, or a related field
- Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
- Technical Skills Basic familiarity with:
- Internal systems (e.g., HRIS, ERP) Active Directory or user account management
- Ticketing platforms (e.g., Jira, ServiceNow)
- Microsoft Office and Windows OS | Soft Skills: Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn.
- Work Environment | Office-based Tools Used | Ticketing systems, internal databases, remote desktop tools, basic reporting platforms