Job Summary
To provide technical support and ensure the stable operation of business networks, including hybrid on-premises and cloud environments (Azure, AWS, or GCP). This includes planning, creation, installation, configuration, maintenance, support, and optimization of all network hardware, software, and communication channels.
- Incidence of network downtime
- Zero penalties incurred
- Zero operational losses due to fraud, irregularities, negligence, and errors
- Customer service rating
- % of Issues Addressed/Resolved, Turn-Around Time for issue resolution
Job Responsibilities and Accountabilities
- Installs new/rebuilds existing network equipment and configures hardware, peripherals, services, settings, firewalls, switches, etc. in accordance with standards and project/operational requirements
- Manages and supports hybrid network environments, integrating on-premises infrastructure with cloud platforms (Azure/AWS/GCP)
- Implements and maintains Zero Trust Network Access (ZTNA) principles for internal and external access control
- Configures and manages SD-WAN and/or Network Access Control (NAC) solutions to secure and optimize network traffic
- Ensures effective service systems are in place and resources are used effectively to support IT service requirements
- Provides regular advisory to the IT Supervisor and IT Head on the status of various IT networks
- Performs routine audits of network equipment and software installed in servers, firewalls, switches, and applies updates, patches, and configuration changes as necessary
- Performs quarterly backups of network equipment, including firewall and switch configurations, and submits them for safekeeping to the IT Supervisor/Head
- Coordinates with providers for preventive maintenance of network equipment under contract; maintains and houses all network equipment
- Manages day-to-day operation and administration of network switches, firewalls, monitoring software, and other network tasks, including address setting, user setups, and security measures
- Performs technical configuration, installation, and monitoring for LAN, wireless, and IoT network environments
- Installs and configures new network hardware and server monitoring software
- Establishes firewall security and documents required network configurations
- Establishes network-level access control for internal and external users, including VPN and related access
- Ensures network practices align with applicable compliance and regulatory requirements (e.g., Data Privacy Act, industry-specific standards)
- Provides support on network access issues and troubleshoots reported problems
- Performs and submits results of network performance tuning and capacity planning semi-annually
- Communicates networking issues to employees and management, including training new users
- Performs other duties as assigned
Qualifications
Education
- Bachelor’s degree preferably in Information Technology, Computer Science, Computer Engineering, ECE, or related fields
Work Experience
- 1–3 years of experience in a related field
- Specialized training in installing, configuring, and managing network equipment such as routers, firewalls, and switches
Certifications
- CCNA (Cisco Certified Network Associate) — required
- Cloud certification (e.g., AWS Certified Advanced Networking, Azure Network Engineer Associate, Google Cloud Network Engineer) — advantage/plus
Preferred/Advantage Skills
- Knowledge of cloud platforms (Azure, AWS, or GCP) — advantage
- Familiarity with automation and Infrastructure-as-Code tools (e.g., Terraform, Ansible, Python scripting) — advantage
- Knowledgeable in SIEM tools for log analysis, threat detection, and incident correlation — advantage